Referral program

SHIPPING AND EXCHANGEPOLICY

SHIPPING

When a member (hereinafter referred as ‘Member’, ‘You’, ‘Your’) subscribes for a box, M/s Vishwa Enterprise (hereinafter referred as ‘Mestermor’, ‘We’, ‘Us’ or ‘Our’), basis the subscription availed and the inputs received from the Member through the Member’s preferences and style quiz, We curate and deliver a box consisting of products ranging from apparel, accessories and other grooming products.

Prior to the shipment of the box we shall share the details of the content forming part thereof wide an email. On the 25th of each month, we make each box ready for shipment and pursuant to its collection by our logistics partners, we shall send an email to you with the tracking link for the box shipped.
Whereafter, based on Your geographical location, the box will be delivered to You in approximately 4-6 days after it has been dispatched. In cases of any change, variation in the shipping address, you may update the shipping address under the personal details section in your profile. However, while Mestermor endeavors to ensure timely delivery of boxes, there may be times when due to factors such as unexpected increase in volume, adverse weather conditions, national/state holiday, governmental restrictions etc. the delivery may get delayed more than usual. Any updates and revised delivery times will be reflected on your tracking link.
Upon receiving the box, Member will be able to try them to check for fit and comfort, making sure that any smell does not transfer to the product (natural body odor, body deodorant, perfume etc.). Presently, we do not offer return/refund, and exchange of the product shall also be done strictly in accordance with the Exchange Policy. Please keep the same in mind prior to placing an order.
Your subscribing to a box is an offer to purchase the products in the box. Mestermor may accept Your offer by processing the subscription fees and shipping the box to You. For any reason, Mestermor may decline to accept Your request for a box. If Mestermor decline to accept your request for a box, Mestermor may attempt to notify you at the email address as provided by you and any subscription fees if paid for such order shall be duly refunded.
Additionally, Mestermor may refuse to ship to any address for any reasons including that the shipping address is outside the geographic area that Mestermor serves or it is to an address that Mestermor determines is associated with fraudulent purchases. Presently, Mestermor ships and delivers across India only.

EXCHANGE POLICY

  1. Exchange is a scheme provided by Mestermor directly under this policy in terms of which the option of exchange and/or replacement (‘Exchange Policy’) is offered by Mestermor to You. Mestermor have a very flexible and convenient Exchange Policy which is absolutely Member friendly. This Exchange Policy will govern the request to exchange any/all of the product in the box, subscribed by the Member and delivered by Mestermor, save and except for the following products which cannot be exchanged:

    1. Briefs / Vests / Trunks;

    2. Swimwear;

    3. Accessories;

    4. Stationary;

    5. Socks; or

    6. Any freebies.

  2. Any/all the products of the box must be exchanged within 7 (seven) days from the date of delivery of the box (‘Exchange Period’). In the event the box is missing certain items, the same shall be intimated to us at orders@mestermor.com within 3 (three) days from receipt of the box, whereafter we shall deliver the missing product within 10 (ten) days from the receipt of the intimation.

  3. Reasons for exchange: Any/all products of the box delivered are returnable within the applicable Exchange period only on the following grounds: (a) if you have received them in a condition that is physically damaged or defective; or; (b) if the products does not fit well.

  4. Process to exchange: For the purpose of exchanging the product falling under one or more of the grounds mentioned in Clause 3, you may raise an exchange request on the Mestermor platform. In most locations, Mestermor offer a free pick up service which is facilitated through its logistic partners. You will see a pickup option when you submit an exchange request. During the pick-up, Mestermor delivery agent may do a quality check on the pick-up product. If the picked-up product does not pass the quality check and conditions as prescribed under Clause 5 below, the delivery agent shall have the right to refuse the pick-up of the product or if collected, Mestermor shall ship such returned product back to You. Please note that in order to effectuate a successful exchange, you shall submit an exchange request with all your details along with the reason for exchange and the size required (in case of exchange on ground of fit issues). Please note that a product once, exchanged cannot be exchanged again.

  5. Exchange will be processed only if:

    1. the product was not damaged while in Your possession;

    2. the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, packaging, warranty card and all the accessories therein and all original packing must be present); and

    3. the product is unworn, unused and unwashed.

  6. Mestermor shall not accept return or refund requests raised for any of the gift cards subscribed by the Member. Mestermor shall also reserve the right to restrict exchange of the products if the Member in any way breaches or misuse the terms mentioned herein, as determined in Mestermor’s sole discretion.

  7. Mestermor will not be liable for the products returned by mistake. In cases where an extra or a different product is returned by mistake, Mestermor would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the Member.

  8. Shipping of the Exchanged product: Mestermor will send the exchanged product to you within 10 (ten) days from the receipt of the original product.

  9. Cancellation of Exchange Request: A request for exchange once made can be cancelled by writing an email to orders@mestermor.com or sending a message/WhatsApp on 8928013902. In case the logistics service provider arrives to receive the shipment and you want to cancel the request, you may choose to inform the logistics service provider that you do not wish to exchange the product. You will receive an email or SMS notification at the email address or mobile number provided to Mestermor, cancelling your exchange request.

  10. Grievance Redressal: Any complaint, concern or query relating to the Shipping and Exchange Policy may be raised through an email to support@mestermor.com.

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